Refund policy

At TAILSBURY, we want you to be completely satisfied with your purchase.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, your item must be unused, unopened and in its original sealed packaging.

As TAILSBURY products are nutritional supplements for dogs, we are unable to accept change-of-mind returns of products that have been opened or had their seal broken.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible.

We will assess the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

This does not affect your statutory rights.

Return Postage

For change-of-mind returns, the customer is responsible for the cost of returning the item.

If an item is damaged, faulty or supplied incorrectly, TAILSBURY will cover any reasonable return costs where a return is required.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original delivery charges will be refunded where required by applicable consumer law.

How to Request a Return

To request a return, please contact us at info@tailsbury.co.uk with your order number and the reason for your return.

Please contact us before sending an item back so that we can provide the appropriate return instructions.

TAILSBURY 
KGC BRANDS LTD