Shipping policy

We aim to get your Tailsbury order to you quickly and reliably. Please read this Shipping Policy for full details on delivery options, timeframes, and costs.

1. Where We Ship

We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

At this time, we do not offer international shipping. Any future international delivery options will be announced on our website.

2. Order Processing & Dispatch

Orders are processed and dispatched on business days (Monday to Friday, excluding UK public holidays).

We aim to dispatch all orders within 1–2 business days of receiving your order confirmation.

Once your order has been placed, you will receive an order confirmation email. When your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

3. Delivery Timeframes

Standard UK Delivery

  • Estimated delivery: 2–4 business day

Delivery timeframes are estimates and may vary depending on location, carrier performance, and seasonal demand.

4. Free Shipping

We offer free standard shipping on all UK orders. No minimum order value is required.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your delivery.

If you have not received a dispatch notification within 2 business days of placing your order, please contact us using the details provided below.

6. Delivery Delays

While we do our best to ensure timely delivery, delivery dates are estimates and cannot be guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including:

  • Carrier delays or industrial action

  • Severe weather conditions

  • Peak shopping periods such as Christmas and public holidays

  • Incorrect or incomplete delivery information provided at checkout

If your order has not arrived within 7 business days of receiving your dispatch confirmation, please contact us and we will investigate the matter with the carrier.

7. Failed Delivery & Returned Parcels

If a delivery attempt is unsuccessful, the carrier may leave instructions for collection or arrange a redelivery.

If an order is returned to us because it was unclaimed, refused, or an incorrect address was provided, we may contact you to arrange redelivery. Additional shipping charges may apply.

8. Risk and Ownership

Risk in the products passes to you upon delivery.

Ownership of the products passes to you once full payment has been received.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: info@tailsbury.com 

We aim to respond to all enquiries within 2 business days.